Returns & Refunds

Return eligibility depends on the product condition, reason for return, destination and the terms shown when the order is placed.

Before requesting a return

Keep the product, accessories and packaging together. Photographs of the item, parcel and shipping label may be required for damaged, incorrect or incomplete deliveries.

Eligible items

Unused standard products may be eligible for return under the terms provided with the order. Customized goods, hygiene-sensitive items, clearance goods and items damaged after delivery may be excluded where permitted by law.

Damaged or incorrect orders

Report visible damage, missing parts or an incorrect item promptly after delivery. We will review the evidence and provide the applicable replacement, refund or other resolution.

Refund timing

Approved refunds are sent to the original payment method. Processing time after approval depends on the payment provider and financial institution.